How do I request wheelchair assistance at the SeaTac Rental Car Facility, and what are the procedures for driver notifications, ramp equipment, and priority seating on the shuttle?

The SeaTac Rental Car Facility, located at 3140 S 192nd St, SeaTac, WA 98188, provides comprehensive wheelchair accessibility and assistance services for all passengers. To request wheelchair assistance, passengers can call the facility's dedicated assistance line at 206-787-5300, which operates 24 hours a day, 7 days a week. Alternatively, courtesy phones are available at every shuttle stop (marked with a blue wheelchair icon) for direct connection to dispatch. Upon request, the dispatcher will notify the next available shuttle driver via a real-time radio system, ensuring the driver is aware of the passenger's location and specific needs. All shuttles in the fleet (approximately 15 vehicles) are equipped with manual or automatic wheelchair ramps that have a weight capacity of 800 lbs (363 kg) and meet ADA slope standards of 1:12. Priority seating areas, located directly behind the driver, are clearly marked with signage and fold-up seats to accommodate wheelchairs. The average wait time for an assisted shuttle is under 10 minutes during peak hours (7:00 AM–10:00 AM and 4:00 PM–7:00 PM) and under 5 minutes during off-peak times. There is no additional fee for wheelchair assistance or ramp use. For passengers with electric wheelchairs or scooters, the facility recommends notifying dispatch in advance to ensure the appropriate shuttle is deployed. Drivers are trained to assist with boarding, securing the wheelchair with four-point tie-downs, and disembarking. If a passenger requires a personal care attendant, the attendant rides free of charge. For any issues or immediate assistance, passengers can also use the intercom system at the main terminal entrance of the rental car facility.